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Striking Gold: NSI Guarding Gold report received
In order to be granted Guarding Gold Accreditation from the National Security Inspectorate (NSI) companies have to undergo rigorous examination of their procedures and performance. The Surveillance Audit Report which details the observations from this process has recently been received at Shield.
Following the last audit we are pleased that Shield has achieved a renewal of our Guarding Gold Accreditation. Specific aspects were highlighted and Shield were complimented on them:
Low staff turnover and how we achieve it,
HR polices are geared to staff retention through good career prospects, competitive benefits packages, reward and recognition etc. By the end of March 2009 labour turnover was at less than 10%.
Other aspects of our staff welfare policies were highlighted,
Staff at all levels of the organisation when interviewed, all confirmed their personal satisfaction with the recruitment and screening process, including through TUPE, training undertaken, benefits available. The support provided by Shield Guarding continues to be extensive, with specific emphasis on telephone counselling service in the current economic climate in relation to debt, stress and ‘well person plan’ designed to relieve officers from their financial worry accompanying the diagnosis of gender-specific cancer.
Their research showed that our assurances to clients for late notice cover are well founded,
In order to ensure that specific major sites are manned in line with contractual requirements a ‘General Pool’ of officer’s report to head office daily for tasking to site if required. As a result the company manning level is kept at 110%. All officers were found to have received the site specific recorded training required.
Our claims of good management were further supported,
All demonstrated a thorough knowledge of the QMS, customer contractual requirements, staffing expectations, requirements and needs. It was confirmed during site staff interviews that the leadership skill of the management team was considered very high.
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During staff interviews all confirmed that the Shield Guarding line management leadership skills were exemplary.
They concluded,
...a highly satisfied client base including long term relationships and security service buyers... very high consistent quality and attendance of staff at site and leaders in training delivery and qualifications.
A very positive assessment of our company and our service. We are delighted at the comments of the auditors which will serve to provide assurance to our clients that they are using a company dedicated to service excellence and continual development.
